Last updated: August 4, 2026
This Privacy Policy explains how Komatsu collects, uses and protects personal data submitted through komatsuusa.com inquiry forms, newsletter subscriptions and related business contact channels.
We may collect name, business email, phone number, company name, project or machine context, and technical details you voluntarily provide (such as excavator class, dig depth or delivery month). Server logs may include IP address, browser type and pages visited for security and performance.
Personal data is used to respond to quotations, route field-service requests, improve website performance and, where permitted, send equipment briefings you opt into. We do not sell personal data.
We may share data with authorized dealers, regional parts hubs and service providers who process inquiries on our behalf under confidentiality obligations. We may also disclose data when required by law.
Inquiry records are retained for as long as needed to fulfill the purpose of the request and meet legal or warranty documentation requirements, then deleted or anonymized.
Depending on your jurisdiction, you may request access, correction, deletion or restriction of your personal data. Contact [email protected] to exercise these rights.
We apply administrative and technical controls appropriate to B2B inquiry processing. No method of transmission over the Internet is completely secure; please avoid sending sensitive personal data in free-text fields.
Privacy questions: [email protected] or the Contact page.